Laundry Valet

The Laundry Attendant is responsible for the hotel’s and guests’ laundry, delivery of laundry to the linen room, guests or designated areas in line with Hilton and the hotel policies and procedures. As the Laundry Attendant, you will be responsible for performing the following tasks to the highest standards. Proper handling of the different types of linen. Use equipment and chemicals appropriately. Report any faulty equipment to the Laundry team immediately. Handle guest items with utmost care to avoid damages, shrinkage, lost buttons, etc. Answer guests’ calls and requests in a friendly, efficient manner. Collect guests’ laundry when requested and ensure that the correct room numbers are tagged to it. Inspect all laundry items and note any damages, discoloration etc. Report to the team leader if you do not know the material of the clothes, before handling. Prepare costings for guests’ laundry, ensuring correct and prompt billings. Package and deliver guests’ laundry to correct guestrooms. Ensure guest needs and reasonable requests are met. Maintain a clean work area. Responsible for the collection and distribution of uniform for hotel team members. Carry out any other reasonable duties and responsibilities as assigned. Adhere to the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures. A Laundry Attendant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. Possess a High School degree. A least 1 year of experience in the same position in a 5-star international branded hotel or comparable industry related experience. Able to work under physical and mental pressure. Knowledgeable of clothing materials and how to handle them. Able to operate the laundry machine .