Security Team Leader

The Security Team Leader assists the Security Supervisor in guiding the Security Officers on duty to ensure that hotel work procedures and inspection work is carried out correctly. The role should cover the daily work of the Security Supervisor in his / her absence. As the Security Team Leader, you will be responsible for performing the following tasks to the highest standards. Supervise each security operation shift, making sure adequate patrol patterns and frequencies are maintained to ensure the security of guests and team members. Familiarize with and check hotel fire equipment and fire evacuation passages. Ensure Security Guards report maintenance issues to the Engineering department promptly as recorded during their patrols. Familiarize with each department’s work procedures, security knowledge and emergency procedures, supervising each position’s professional knowledge and work standard. Conduct random bag inspections of team members entering and leaving the building. Ensure asset removal policy is adhered to, to prevent hotel assets from being removed without proper authorization. Arrange escort services for team members carrying cash, where required. Maintain perimeter patrols at points of entry and egress to ensure that there are no loiterers in the hotel premise. Professionally examine team members’ work knowledge, discipline and responsibilities. Convey and carry out the department’s work arrangements and training plans. Conduct random inspections of the hotel to ensure security practices are being followed, fire exits are not blocked, equipment is not obstructing fire hose reel doors, sufficient clearance between stacked goods and sprinkler heads. Take appropriate action to resolve guests’ complaints, communicating professionally and effectively with guests. Be familiar with current first aid and fire emergency procedures. Ensure a high level of cleanliness and tidiness in your work area. Maintain a professional appearance up to Hilton standards, demonstrating good attitude and behaviour at all times. Interact with team members in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication. Adhere to the hotel’s policies and procedures, Hilton code of conduct and the hotel’s team member handbook. Proficient with hotel security, public security, fire control and management. Familiar with fire and traffic safety laws and regulations. Carry out other reasonable duties and responsibilities as assigned. High School or Secondary Vocational School graduate. Good communication skills.