【ヒルトン広島】フィットネススタッフ

The Recreation Receptionist performs reception duties and ensure all fitness facilities including the water level and temperature of the swimming pool are maintained in the best working and hygienic condition. He / she provide guidance to guests on the safe usage of the fitness equipment, ensuring guest satisfaction at all times. As the Recreation Receptionist, you will be responsible for performing the following tasks to the highest standards. Adhere to the customer-first purpose and promptly attend to customers’ needs. Communicate well with guests and colleagues. Be a positive influence, responsible and proactive in solving problems. Seize opportunities for self-improvement by learning new skills. Flexible and responsive to changes in work requirements. Greet guests with a warm, friendly and sincere smile. Ensure guests present their membership card or room card and register in the club check-in / check-out form. Sign the refusal form if guests or Health Club members refuse to register, after he / she leaves the front desk. If a Health Club member or guest brings a friend, please explain the terms and conditions to him / her in advance and charge a fee, checking and confirming the information of the Health Club member or guest in the system. If the guest asks for a membership card, invite the guest to sit in the waiting area and inform the manager to assist with this. Recommend exclusive and popular treatments to guests. Be familiar with the rights and interests of Health Club members and ensure they enjoy the services, taking the initiative to explain to guests these rights, making them feel honoured. Ensure that the daily opening and closing of the Health Centre is carried out smoothly and efficiently. Read and update the receptionist's message book. Adhere to Hilton service standards and service quality reviews, in order to provide consistent service to guests, so that guests enjoy pleasant, memorable professional services. Perform any other reasonable duties as assigned. A Recreation Receptionist serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. Minimum 2 years of experience or equivalent combination of education and experience. Good interpersonal skills to provide overall guest satisfaction. Able to stand, walk and / or sit and continuously perform essential job functions. Able to operate gym equipment and swim. Able to work under pressure and deal with stressful situations during busy periods.