F&B Associate

A Wine Waiter/ess is responsible for serving wines and having a thorough and current knowledge of wines to deliver an excellent Guest and Member experience while helping to achieve departmental targets. As a Wine Waiter/ess, you are responsible for serving wines and having a thorough and current knowledge of wines to deliver an excellent Guest and Member experience. A Wine Waiter/ess will also be required to recommend wines and achieve department targets. Specifically, you will be responsible for performing the following tasks to the highest standards. Provide professional and current knowledge of wines to guests. Recommend wines to accompany relevant dishes to patrons. Describe and up-sell wines to provide excellent customer experience. Project a professional manner with an emphasis on hospitality and guest service. Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents. Ensure accurate billing. Strive to achieve departmental targets. Comply with hotel security, fire regulations and all health and safety legislation. Attend training provided by the hotel. As a Wine Waiter/ess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. Previous experience in a customer service role in the hotel/leisure/retail sector. Excellent communication skills. Passion and commitment to delivering exceptional levels of guest service. Ability to work on your own or in teams. Good interpersonal skills.