Housekeeping Associate

The Laundry Manager manages laundry operations and machinery facilities in line with Hilton and the hotel policies and procedures. As the Laundry Manager, you will be responsible for performing the following tasks to the highest standards. Manage laundry training, assign work, and monitor the quality of the laundry and their quantities. Ensure that all items laundered and dry-cleaned are finished to the highest standard achievable and returned to guests or staff in immaculate condition. Inspect the entire area on productive methods and procedures used. Report directly to the Executive Housekeeper, keeping him advised of progress and practices. Confer with maintenance mechanics regarding repairs and replacement problems. Plan work and production schedules to meet housekeeping and food and beverage requirements. Train team members according to established procedures, disseminate information and assignments and conduct training meetings to discuss problems and future plans. Manage and investigate all complaints regarding customers’ clothes sent for laundry and put forward relevant solutions. Hold department briefings, informing assigned team members of new methods and management instructions. Consult with supply agents for new and improved chemicals for dry cleaning and laundry for best results. Responsible for careful handling of chemicals to avoid accidents. Establish records for production standards and training techniques. Ensure all reporting and servicing deadlines are met on a timely basis. Responsible for laundry’s budget and cost control. Adhere by the hotel’s policies and procedures, Hilton code of business conduct and the hotel’s team member handbook, security and emergency policies and procedures. As the Laundry Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. High School degree. At least 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience. Good communication, organizational and coordination skills. Able to work under physical and mental pressure. Computer literacy preferred. Strong team player. Able to maintain excellent relations with team members.