Fitness Center Super Visor, Hilton Nagoya /フィットネスセンター　スーパーバイザー、ヒルトン名古屋

The Health Club Supervisor takes pride in his / her duties, trains and supervises employees of the Health Club department in their duties. As the Health Club Supervisor, you will be responsible for performing the following tasks to the highest standards. Ensure that company policies, procedures and brand standards are followed at all times. Train all new employees in the daily Health Club operations, including safety and sanitation procedures. Control workflow, assignment of work and designated shifts for assigned team members. Ensure that all team members on assigned shifts follow established policies and procedures. Monitor and ensure that health club employees provide prompt service upon guests’ arrival. Investigate complaints in the fitness center and attend to injured guests, finding a resolution for the issue. Proceed with service recovery by paying attention to injured guests and offering better services to guests. Effectively handle all hospitality requests and VIP services. Perform all related serving duties as required or requested. Knowledgeable of the Health Club’s service standards and skills. Ensure that all in-house VIP lists and amenities are registered, and relevant information is discussed. Report and follow-up on all maintenance defects which affect efficiency and delivery of service. A Health Club Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. High / Middle School degree. At least 2 years as a Health Club Supervisor. Able to communicate in English to meet business needs. Physically fit. Possess management experience. Flexible mindset.