Sales Manager, Event Services (Hilton Singapore Orchard)

Excellent command of written and spoken English. A Sales Manager, Event Services is responsible for maximization of revenue opportunities in the areas of group reservations, meetings and events by driving sales acquisitions, maximizing business opportunities and increasing business conversions. As a Sales Manager, Event Services, you will be responsible for performing the following tasks to the highest standards. Own the planning and execution of assigned events from sales handover through completion and post event review. Act as the primary on site contact for clients, ensuring all agreed requirements are delivered accurately and professionally. Conduct pre event meetings, site inspections, and planning discussions to confirm details, expectations, and logistics. Oversee event setup, service flow, live execution, and breakdown in accordance with approved BEOs and Hilton brand standards. Respond effectively to last minute changes, guest requests and operational challenges. Communicate clear event timelines, service standards and operational expectations to all involved departments. Participate in daily operational briefings and pre convention meetings as required. Support post event reviews and continuous improvement initiatives. Follow up on deposits, attrition clauses, cut off dates, payment schedules, and billing instructions to ensure compliance. Review event documentation and post event billing for accuracy, supporting timely settlement of accounts. Maintain awareness of cost control and responsible use of operational resources. Support commercial objectives by identifying opportunities to enhance event value in collaboration with Sales. Review and ensure accuracy of BEOs, function sheets, and event documentation. Maintain organized and up to date event files in line with Hilton standards and procedures. Participate actively in Hilton training programs and service initiatives. Comply to hotel’s credit policy and ensure full settlement of payments within agreed timeline as contracted. Carry out any other reasonable duties and responsibilities as assigned. A Sales Manager, Event Services serving Hilton brands is always working on behalf of our Guests and working with other Team Members. Minimum 2 years’ experience in a similar capacity. Relevant diploma or degree in hospitality or business discipline. Passionate about delivering exceptional guest experience. Energetic, vibrant and inspiring to the team. An innovative self-starter, with confidence and resilience. Focused on driving success for the hotel. Warm, sincere and inclusive in interpersonal interactions. Proactive, confident and reliable. Flexibility to respond effectively with changes in business. Strong analytical skills to understand key business indicators, competitive trends and develop strategies. Strong presentation and communication skills. Excellent planning and organisation skills. An excellent team player who works well with different stakeholders to ensure success of hotel. Prior knowledge and use of Delphi.