Wedding Sales Manager (Hilton Singapore Orchard)

A Wedding Sales Manager is responsible for maximization of revenue opportunities in the areas of group reservations, meetings and events by driving sales acquisitions, maximizing business opportunities and increasing business conversions. As a Wedding Sales Manager, you will be responsible for performing the following tasks to the highest standards. Ensure all inquiries are responded to in a prompt and professional manner and updated in Delphi fdc system. Respond to all guests’ enquiries in a timely and accurate manner. Maintain accurate and updated database of contacts, group and meeting enquiries. Work with all stakeholders to ensure support for business conversion, including follow up on leads’ conversion with support from room sales team; work with business support and revenue team for optimised pricing strategy and support for exceptional service delivery from operations teams of Front Office, Housekeeping and Food & Beverage to deliver exemplary guests service. Conduct sales visits, product presentations (including virtual sessions), site inspections and attend tradeshows to drive business acquisitions. Produce accurate and timely reports including but not limiting to sales calls reports, business leads status reports and post show/tradeshow event summary. Prepare proposals, engage in negotiations and confirmation of business through contracting. Follow through from negotiation to actualisation of event and final bill settlement for events. Engage proactively with guests and gather feedback post event or during check out. Provide guidance to guests for compliance with safe management measures, regulatory restrictions on groups and dining and support guests in relevant applications for groups, meetings or events when required. Comply to brand standards and maintain quality assurance with support for internal audits and handling mystery shopping calls. Prepare and lead discussions in Pre Conference Meeting, Group Resume and Banquet Event Order to all internal stakeholders to ensure successful execution of groups or events. Contribute and participate in hotel organised sales activities including sales blitz and wedding shows and any other Hilton organised sales initiatives. Establish good working relationships with internal stakeholders and external guests including event contractors and suppliers. Achieve and exceed sales targets as an individual and contribute to team’s revenue targets. Support enrolment and revenue contribution from Hilton Honors. Maintain accurate and timely update of event status to support forecast accuracy. Comply to hotel’s credit policy and ensure full settlement of payments within agreed timeline as contracted. A Wedding Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. Minimum 2 years’ experience in a similar capacity. Relevant diploma or degree in hospitality or business discipline. Passionate about delivering exceptional guest experience. An innovative self-starter, with confidence and resilience. Focused on driving success for the hotel. Warm, sincere and inclusive in interpersonal interactions. An excellent team player who works well with different stakeholders to ensure success of hotel. Prior knowledge and use of Delphi.