Guest Services Supervisor - Franchise

Supervision Received: Assistant Guest Services Manager / Director of Rooms. 1–2 years of hotel front desk or supervisory experience preferred. Knowledge of hotel systems (OnQ, Opera, or similar) a plus. Prior supervisory or team lead experience preferred. Skills and Knowledge . Excellent guest service and problem-solving abilities. Ability to multitask and remain professional under pressure. Proficient in Microsoft Office (Outlook, Word, Excel). Knowledge of cash handling and front desk procedures. Flexibility to work various shifts, including weekends and holidays. Supervise and assist Guest Service Agents with daily front desk operations. Greet guests warmly and ensure a smooth check-in and check-out process. Handle guest concerns promptly and professionally to ensure satisfaction. Support training and development of front desk staff. Monitor accuracy of cash handling, billing, and shift reports. Coordinate with Housekeeping and Maintenance to ensure room readiness. Maintain a clean, welcoming, and organized front desk and lobby area. Enforce company policies, safety, and brand standards. Perform additional duties as assigned by management. High school diploma or equivalent required. Strong leadership and communication skills.