Job Description
The ideal candidate reports directly to the Director of Sales (DoS), coordinates team activities, and works closely with all operational and commercial departments of the resort and the head office, ensuring an integrated approach focused on excellence. The role interacts regularly with Senior Management to ensure alignment with the commercial and quality objectives of Chia Laguna Resort. The position operates in close synergy with the Sales & Marketing department to define and implement sales strategies; with Banqueting and F&B to create and tailor gastronomic offerings; with the Front Office to ensure flawless guest reception; and with the Technical department for the management of setups and audiovisual services. Through effective communication and ongoing cross-departmental coordination, this role ensures the seamless execution of every event and maximum client satisfaction. This is a strategic and highly specialized role, responsible for managing and developing the resort’s Meetings, Incentives, Conferences & Events (MICE) segment. The Conference & Event Manager is the primary point of contact for corporate clients, agencies, and event organizers, with whom they build long-lasting professional relationships. They ensure that all involved departments uphold excellence standards and deliver an impeccable experience, in line with the image and values of the hotels within Chia Laguna Resort, while also contributing to the growth and balanced development of the team. Key Responsibilities. Monitor key performance indicators of the department and drive expansion initiatives to achieve required results. Prepare reports and forecasts on segment performance and proactively boost profitability. Assess the feasibility of each request by evaluating spaces, resources, and availability, according to the period and shared strategic objectives. Support the team (or personally manage) the development of customized commercial proposals and quotations, aligned with client needs and the resort’s positioning and strategy. Manage team activities by assigning tasks and responsibilities. Ensure flawless operational planning for each event, involving the team and relevant departments: logistics, timelines, room setups, catering services, technical support, and guest reception, from initial request through event completion. Foster collaboration with internal departments – Banqueting, F&B, Sales, Front Office, Housekeeping, and Technical – to create innovative proposals and guarantee smooth, high-quality execution. Ensure consistent client contact before, during, and after the event. Supervise involved staff and monitor overall service quality. Conduct post-event analyses to assess results, client satisfaction, and improvement opportunities. Develop and maintain relationships with Hilton brand colleagues and make effective use of available technical and training tools. Collaborate with the head office Sales & Marketing team, other IHC hotels, sister properties, brand partners, and Westmont to optimize shared opportunities. Represent the resort, the entire IHC group, and sister hotels at trade fairs, workshops, and industry roadshows, promoting the events offering and enhancing brand visibility. In-depth knowledge of the hospitality industry and the MICE market. Excellent project management skills and ability to handle complex events. Strong analytical skills and ability to assess the economic impact of the segment on total revenue. Excellent command of the English language; additional languages are considered a plus. Proficiency in major event management software and CRM systems. Knowledge of marketing and sales strategies applied to the MICE segment. Personality & Soft Skills. Excellent communication and interpersonal skills. Strong problem-solving abilities and stress management skills. Leadership, flexibility, creativity, and strong team spirit. Strong organizational skills and attention to detail. Customer- and service-quality-oriented mindset. KPI – Key Performance Indicators.
