Front Office Host

Key Responsibilities. Greet guests warmly upon arrival and departure, ensuring a positive first and last impression. Handle guest check-in, check-out, room assignments, and payment transactions efficiently. Provide information about hotel services, amenities, local attractions, and directions. Respond promptly to guest inquiries, requests, and complaints, ensuring issues are resolved or escalated as necessary. Manage reservations, cancellations, and modifications through the property management system (PMS). Coordinate with housekeeping, maintenance, and other departments to meet guest needs. Maintain an organized and welcoming front desk/reception area. Ensure guest confidentiality and data protection in compliance with company policies. Uphold service standards and follow hotel policies and procedures at all times. Previous experience in hospitality, customer service, or front office preferred. Excellent communication and interpersonal skills. Strong problem-solving abilities and a guest-oriented mindset. Proficiency in MS Office and hotel property management systems (PMS) is an advantage. Ability to work in a fast-paced environment, multitask, and remain calm under pressure. Professional appearance and positive attitude. Flexibility to work shifts, weekends, and holidays.