Agente de Reservas

Specifically, a Reservations Agent will perform the following tasks to the highest standards. Convert, quickly, inquiries into contracted business. Respond, positively, to sales inquiries to develop future sales leads. Identify sales leads, as appropriate. Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation. Provide prompt and efficient service while maintaining the hotels brand standards. A passion for delivering great customer service. A highly professional telephone manner and excellent communication skills. Outstanding administration and organizational skills. Intermediate computer proficiency. Previous experience in a Reservations environment. Tertiary qualifications, or other collegiate-level degree.