Assistant Front Office Manager - Conrad Los Angeles

In this role as the Assistant Front Office Manager, you will be responsible for assisting the Director in administration and management in all Front Office Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction. The ideal candidate will have a minimum of two (2) years of front office hotel experience preferred. One (1) year of leadership experience required. Luxury experience preferred. A high school diploma or equivalent is required, a 4-year college degree is preferred. Hilton background including systems knowledge preferred. CPR certification and/or first aid training preferred. The ideal candidate must possess excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. Ability to read, write, speak and understand the English language to communicate effectively with guests and employees. Thorough organization and supervisory skills proficient in accomplishing the task. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. Interpersonal skills to provide overall guest satisfaction. Ability to work under pressure and deal with stressful situations during busy periods. Ability to work a flexible schedule that includes nights, weekends and holidays. Ability to bend, stoop, walk and lift/push/pull up to 15 lbs with or without reasonable accommodation. Ability to work a full shift (8 hours) walking and standing with or without reasonable accommodation. Communicate effectively both orally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office staff. Monitor lobby traffic and make staffing adjustments as required. Review VIP reservations and ensure proper handling of VIPs and groups, administer amenity orders and resumes for incoming guests. Update system by inputting inventory and non-inventory groups. Monitor special reservation requests handling and oversee rate changes on in-house guests. Compute daily payroll, schedules, and other reports. Analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures. Manage Front Office staff, resolve guest concerns, and implement resolutions by using discretion and judgment. Quality. Dependability. Customer Focus. Adaptability. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more). The annual salary range for this role is $72,000 – $78,000 and is based on applicable and specialized experience and location.