Credit Manager - Hilton Kuala Lumpur

The Credit Manager supports the overall strategic management of the credit section by establishing effective working relationships with colleagues, in particular the Director of Business Development, Director of Sales, Revenue Manager, Director of Banquet & Conference Sales and Accounts Receivable team. This role will convert the entire hotel’s revenue into collected cash within the shortest agreed timescale through managing the credit control in a diligent and professional way. As the Credit Manager, you will be responsible for performing the following tasks to the highest standards. Conduct credit investigations so that an intelligent informed decision of a customer’s credit worthiness, character and ability to pay may be ascertained to justify extension of credit. Ensure the collection of accounts receivable is kept current and follow up closely on aged accounts. Maintain good relations with hotel customers including but not limited to wholesalers, corporate clients, hotel guests, travel agents, tour operators, function organizers, airlines, government, etc. Review supporting documents to verify the accuracy of the balance of receivables. If full recovery of arrears is still not received after the timely provision for bad debts, ensure the cancellation of non-recovery account follows Hilton approval process. Report immediately any unfavourable information received affecting a customer’s credit standing so that appropriate action may be taken. Report directly to the General Manager and / or Director of Finance on all matters affecting credit and collection. Ensure all credit application forms are approved and updated annually. Supervise the activities of the Credit staff in order to achieve an efficient and effective performance of each individual’s duties and responsibilities. Ensure monthly closing is completed in a timely and accurate manner and that the vouchers are booked into the correct account. Work closely with the Accounts Receivable Supervisor and / or Clerk to follow up on overdue accounts. Ensure that all collection calls have been made on a timely basis, documented in writing and followed up on a monthly basis. Schedule credit meetings at least once a month. Ensure that the number of debtor days outstanding is within the acceptable range as stipulated in the policies and procedures manual. Ensure that the month end processes are completed in a timely and accurate manner. Prepare all supporting documentation for monthly allowances and monthly journal vouchers relating to the Receivables ledger. Ensure the timely and accurate entry of all credits to the various accounts. Pro-actively follow up on any outstanding accounts to ensure the hotel is protected from loss. Prepare all necessary reports pertaining to accounts receivable. Alert sister hotels on bad debt accounts information to avoid losses might be incurred in other sister hotels. Process and control all sundry payments made by credit card. Maintain an adequate and up to date filing system. A Credit Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. University Degree, preferably in Commerce, Accounting & Management or any other Accounting qualifications (e.g. ACCA/ CPA). Previous experience in a managerial operational accounting role. Proficient in Microsoft Office applications. Fluent in written and spoken English to meet business needs. Good relationship with the local bank and government agencies. Good communication skill with clients. Possess systems skills in OnQ, Check SCM, SUN, OPERA/ OnQ PMS, MICROS, HRLINK.