Job Description
A Human Resources Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. The Senior Human Resources Executive supports the day-to-day Human Resources operations of the hotel while contributing to a positive, engaging, and high-performing workplace culture aligned with Hilton’s values and service standards. This role is responsible for supporting recruitment, employee relations, learning & development, team member engagement, HR administration, and compliance initiatives. The incumbent will work closely with department leaders and team members to ensure effective HR service delivery and operational excellence. In addition to supporting the hotel’s HR function, the role may also provide administrative, operational, or project support to other cluster properties within the Hilton portfolio as assigned. Coordinate recruitment activities including job advertisements, interview arrangements, candidate screening, and hiring documentation. Support department heads in sourcing suitable talent for operational and administrative positions. Conduct onboarding and orientation programs for new team members. Ensure timely completion of pre-employment documentation and onboarding processes. Maintain accurate recruitment trackers. Employee Relations & Team Member Engagement. Serve as a point of contact for team members on HR-related matters. Assist in managing employee relations issues, counseling sessions, investigations, and disciplinary documentation. Support implementation of team member engagement activities, recognition programs, celebrations, and communication initiatives. Foster a positive and inclusive workplace culture aligned with Hilton values. Monitor team member morale and escalate concerns appropriately. Maintain accurate employee records, HR databases, and personnel files with confidentiality and professionalism. Prepare HR letters, contracts, memos, reports, and other employment-related documentation. Support payroll preparation through accurate submission of attendance, leave, overtime, and related records. Administer leave tracking, medical leave records, and employee benefits administration. Ensure compliance with company policies, internal procedures, and Malaysian labor legislation. Support the probation review processes. Monitor appraisal timelines and ensure proper documentation completion. Assist with HR audits, compliance reporting, and statutory requirements. Ensure adherence to Hilton standards, policies, and HR best practices. Participate in continuous improvement initiatives for HR processes and employee experience. Provide support for cluster HR initiatives, projects, and activities across other assigned Hilton properties when required. Assist with coordination of cluster engagement activities, recruitment drives, and HR reporting. Collaborate with cluster HR teams to promote consistency and sharing of best practices across properties. Support regional talent development and culture-building initiatives. Diploma or Degree in Human Resources Management, Business Administration, or related field. Minimum 3–5 years of HR experience, preferably within hospitality or hotel operations. Strong knowledge of the Malaysian Employment Act and HR best practices. Excellent interpersonal and communication skills with the ability to interact effectively at all levels. Strong organizational skills with attention to detail and confidentiality. Proficient in Microsoft Office applications and HR systems. Able to work independently in a fast-paced and dynamic environment. Prior experience in employee engagement, learning & development, or cluster HR operations will be an added advantage.
