Job Description
As Housekeeping Manager, you will lead and administer all housekeeping operations, ensuring the overall cleanliness and product quality of the hotel in alignment with Hilton standards. The Housekeeping Manager is responsible for managing and directing daily housekeeping operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. This includes oversight of guest rooms, public spaces, back-of-house areas, and laundry operations, ensuring all areas meet established cleanliness, service, and product quality standards. You will lead all aspects of departmental performance, including labor management, budgeting and forecasting, inventory control, quality assurance, and team member development. As a member of the hotel leadership team, you will partner cross-functionally to ensure seamless operations, timely room readiness, and an elevated guest experience. Operational Leadership & Execution. Manage and administer all housekeeping operations to ensure cleanliness, service, and product quality standards are consistently met. Ensure guest rooms and public areas are clean, well-maintained, and available in a timely and efficient manner. Oversee daily systems use and departmental operations, including room assignments, inspections, and workflow efficiency. Establish and enforce policies, procedures, and brand standards in alignment with Hilton requirements. Conduct routine inspections and implement corrective actions to maintain the highest quality standards. Financial & Business Management. Manage departmental budgets, including labor, supplies, and expenses, to achieve financial targets. Lead forecasting, scheduling, and productivity management to optimize labor efficiency. Monitor inventory levels and control costs related to linens, cleaning supplies, and guest amenities. Drive operational efficiencies while maintaining service excellence and brand standards. Recruit, interview, train, and develop housekeeping team members. Supervise, schedule, counsel, and evaluate team performance, providing ongoing coaching and feedback. Foster a culture of accountability, recognition, and continuous improvement. Lead by example with a hands-on approach, supporting the team during high-demand periods. Ensure a high level of guest satisfaction through attention to detail and quality assurance. Respond to and resolve guest concerns related to housekeeping in a timely and professional manner. Partner with Front Office to ensure accurate room status and seamless guest check-in/out experiences. Monitor guest feedback and implement service improvements as needed. Ensure compliance with all federal, state, local, and company health, sanitation, and safety standards. Oversee proper usage, handling, and labeling of cleaning chemicals and hazardous materials. Maintain accurate records for inspections, maintenance requests, and lost and found. Partner with Engineering/Property Operations on maintenance, repairs, and capital improvement projects. Collaborate with Laundry and other departments to ensure operational efficiency and service delivery. Participate in leadership meetings and contribute to hotel-wide initiatives and performance goals. Requirements & Qualifications. High school diploma or GED required; hospitality or business-related education preferred. Minimum 3–5 years of housekeeping experience in a hotel environment, with at least 2 years in a leadership role. Demonstrated ability to manage operations, drive performance, and lead teams effectively. Strong organizational, communication, and problem-solving skills. Ability to manage multiple priorities in a fast-paced, service-driven environment. Flexibility to work varied schedules, including evenings, weekends, and holidays. Familiarity with Hilton systems and operational standards. Experience with budgeting, forecasting, and labor management. Proven track record of improving guest satisfaction and operational efficiency. Key Responsibilities. Leadership & Talent Development. Quality. Dependability. Customer Focus. Adaptability.
