VIP Services Coordinator - Waldorf Astoria Orlando

As a VIP Services Coordinator, you would be responsible for providing office support in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Pre arrival planning for VIP's and guests requests and amenities. Work with Concierge to assist with pre arrival planning. Answer telephones, schedule team members, process payroll and conduct inventory. Track Guest Comment Cards and feedback. Shift: Various – must be available to work weekdays, weekends, and holidays. Specifically, you would be responsible for performing the following tasks to the highest standards. Greet and assist guests and respond to requests in a timely, friendly and efficient manner. Perform word-processing, typing, e-mailing, data-entry, filing, faxing, copying, processing mail and taking notes and/or dictation. Coordinate department projects, as needed. Oversee maintenance of office equipment. Perform other general office duties and assist with special projects, as needed. Quality. Dependability. Customer Focus. Adaptability.