Guest Service Agent

A Guest Service Agent truly influences the first impressions of our Guests and are responsible for performing the following tasks. Welcoming and fulfilling the check-in process for Guests and group arrivals. Completing the check-out process for departing guests using the hotel systems. Manage, effectively and efficiently, Guest requests, inquiries, and complaints. Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events. Maximize sales revenues through up-selling and marketing programs. Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems. Calm, efficient, and organized with great attention to detail. Excellent personal presentation and communication skills. Ability to multi-task while maintaining a positive attitude when working with a Guest. Computer literate and able to navigate through Company systems. Demonstrated experience within hospitality, retail, or fast food. This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.