Job Description
The Night Audit Supervisor ensures that all night audit work is completed in a timely and accurate manner. As the Night Audit Supervisor, you will be responsible for ensuring that all night audit work is completed in a timely and accurate manner. Examine and verify charges and posting of Guest Service Agents. Balance room revenue with Night Auditors. Prepare daily transaction summary. Examine and verify food and beverage posted charges and posting, balance all charges to register tapes, and review food and beverage summary. Communicate with Front Office Manager/Director regarding problems with cashiering functions of Guest Service Agents and prepare weekly night audit schedule. Knowledge of accounting operations to include all aspects, such as, accounts, receivable, payroll, etc. Ability to access and accurately input information into a computer using Excel software and other various software programs. Basic mathematical and calculator skills to prepare mathematical calculations without error. Must be able to operate a 10-key by touch, rapidly and accurately, using finger dexterity. Office machines: operate copier, fax, telephone. Must possess the ability to post and balance large amounts of charges efficiently and accurately. Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within initial training period after employee begins work. Maintain an open line of communication between guests, team members and management. Ability to effectively deal with guest and team members concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. QUALIFICATION STANDARDS EDUCATION. High School graduate or equivalent required. At least 2 years in related field preferred. Experience directly supervising team members preferred. Specifically, you would be responsible for performing the following tasks to the highest standards. Other duties as assigned. The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. LICENSES OR CERTIFICATES. Quality. Dependability. Customer Focus. Adaptability.
希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。