Front Office Operations Manager - New York Hilton Midtown

In this role, you will report to the Director of Front Office and oversee a union guest services team. Our ideal candidate will possess a minimum of 2 years’ experience in a hotel Front Office Manager role at a property with 500+ rooms. Candidates must have the ability to work weekends and holidays. As Front Office Operations Manager, you would be responsible for overseeing guest service operations to ensure profitability, control costs and quality standards resulting in total guest satisfaction. Ensures completion of daily objectives while maintaining Hilton's Brand Standards of guest satisfaction by assigning/instructing Guest Service, Front Office, Reservations and Front Desk Agents in the details of work. Oversee room reservations, front office systems, supplies inventory, forecasting and department budget to maximize revenue. Compile and prepare financial reports, including those related to the hotel's rate and availability calendar. Interview, train, supervise, counsel, schedule and evaluate staff; observes performance and encourages improvement. Communicates effectively both verbally and in writing to provide clear direction to staff; encourages a team spirit amongst staff members with leadership and guidance. Attend various operational related meetings to obtain and disseminate pertinent information. Specifically, you would be responsible for performing the following tasks to the highest standards. Quality. Dependability. Customer Focus. Adaptability.