Senior Manager, Planning and Business Operations - Caribbean and Latin America (CALA)

This is your chance to be part of our Hotel Operations team that oversees the daily functions of our growing Caribbean and Latin America managed hotel portfolio! As the Senior Manager, Planning and Business Operations, CALA, you will guide projects that enhance the guest experience and operational excellence. Additionally, you will support broader enterprise initiatives in this important subregion. On the Americas Planning and Business Operations team, reporting to the team lead, you will build relationships across corporate and hotel teams. Additionally, you will be a trusted partner to SVP, Hotel Operations, CALA. As part of this remit, you will manage the rollout and implementation of annual initiatives, engage and communicate with important partners, and analyze data to create clear stories to support performance. Support the strategy, project management, and implementation of short- and long-term initiatives that are aligned with regional and enterprise goals. Track progress towards goals by partnering collaboratively with partners, providing regular status updates to SVP Ops, CALA, and seeing initiatives through from inception to completion. Prepare materials and presentations for operations leadership meetings and follow up on action items to meet desired outcomes. Be a trusted advisor and strategic partner to the SVP Hotel Operations CALA to develop and implement initiatives. Collaborate with Americas Planning and Business Operations team to implement initiatives, share best practices, and guide greater connectivity within the Americas region and across the enterprise. Engage with teams to ensure property-level and Hotel Operations team feedback is integrated into corporate initiatives. Develop clear strategies / recommendations and business cases to support CALA initiatives. Project manage the priority projects as identified by the enterprise / SVP Hotel Operations CALA. Partner with CALA Senior Leadership and their respective teams to create executive-level deliverables / presentations to inform or update important partners. Use and track data to provide regular updates to leaders on important strategic initiatives. For example, work with customer insights and analytics departments to evaluate CALA metrics and set Customer Promise targets at the hotel and leadership level. Support implementation of enterprise programs, partnerships, and activations into hotels across the region. Six (6) years of work experience. Three (3) years of project management experience, including strategic initiative implementation and partner communication. Two (2) years of hospitality operations experience. Bilingual fluency in English and Spanish (written and spoken). Willing to travel up to 20%. BA/BS Bachelor's degree. Experience navigating a corporate matrix environment. How you'll collaborate with others. Proficient in Microsoft Suite.