Porter Valet (On Call) - DoubleTree by Hilton Alana - Waikiki Beach

Able to operate both manual and automatic vehicles. Valid driver's license and good driver's abstract required. A Valet Parking/Door Attendant is responsible for transporting guest vehicles in a prompt and courteous manner to and from the parking structure using safe driving practices. Escorting arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaints each guest with room and features. Operates vehicle using safe driving practices to ensure safe delivery of vehicle to and from the parking garage. Ability to operate vehicles with automatic and standard transmissions. Follows established procedures for car control, including but not limited to maintaining neat, accurate logs of keys and completing required valet parking log sheets and reports. Retrieves information on guest vehicles and claim checks using Valet desk computer system as needed. Greets and thanks guests in proper English, using a clear, pleasant voice. Responds to inquiries with accurate information regarding directions to local attractions, car rentals, meeting rooms, etc., Assists guests with taxi services, wheelchair requests, parking options, etc. Promptly answers Valet phone using positive and clear English communication. Opening car doors and unloading/loading of luggage to ensure the smooth flow of traffic in the valet area, issuing claim checks and tagging bags as needed. Assists guests with check-in procedures. Ability to lift, carry, or otherwise transport luggage weighing a maximum of 75 lbs. Retrieves guest items from cars, busses, vans and carts. Navigates bell cart through public areas, guest room corridors and to elevators. Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference. Organize and store luggage as necessary in a designated area. Greets customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies. Open availability required includes weekdays, weeknights, overnight, weekends and holidays; shifts will be dependent on business levels and seniority scheduling. Ideal candidate. Ability to provide flexible scheduling including weekdays, weeknights, overnights, weekends and holidays. Verbally arranges and confirms parking valet requests from guests and makes appropriate arrangements for bell desk services. Responds accurately to general inquiries regarding hotel services and attractions. All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. Quality. Dependability. Customer Focus. Adaptability.