Cluster Reservations Agent

A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. Health Insurance or Private Pension after 6 months of service. Acceptance and entry of reservations by telephone and email. Convert, quickly, inquiries into contracted business. Respond, positively, to sales inquiries to develop future sales leads. Identify sales leads, as appropriate. Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation. Provide prompt and efficient service while maintaining the hotels brand standards. Be aware of occupancy / revenue forecasts / planned figures and act upon to ensure targets are met. Ensure that on a weekly basis the following reports are prepared and circulated to the relevant senior management group summary, group enquiries, group cancellations and tour series forecast.