Overnight Front Office Manager - DoubleTree by Hilton Alana - Waikiki Beach

1 year management background (hotel/tourism/retail). 1 year hotel front desk knowledge. 1 year customer service background. Strong written, verbal, and interpersonal communication skills with the ability to interact effectively across all levels of the organization. Ability to prioritize tasks, manage shifting deadlines. Must be highly organized, team‑oriented, and able to work seamlessly with senior leadership. Experience with Union environments and Hilton properties is highly preferred. Salary Range: $71,000 – $74,000 and is based on applicable and specialized experience. Education, including: college degrees and professional certifications*. As an Overnight Front Office Manager, you would be responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation. Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward. Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly. Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out. Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue. Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events. Specifically, you would be responsible for performing the following tasks to the highest standards. Quality. Dependability. Customer Focus. Adaptability.