Job Description
This role works closely with the Food & Beverage leadership team and spends most of the time on the floor leading line staff to deliver an outstanding guest experience. Weekend and holiday availability is required. Must be able to perform some heavy lifting with or without reasonable accommodation. Specifically, you would be responsible for performing the following tasks to the highest standards. Supervise, support, schedule, assign daily work, inform, and train team members in all restaurant activities and operations. Monitor, observe, and assist in evaluating team member performance. Support and assist team members in handling guest inquiries and requests, and in resolving guest complaints. Ensure compliance with health, safety, sanitation, and alcohol awareness standards. Manage and monitor product quality and service, and satisfaction trends, evaluate and address issues, and make improvements accordingly. Assist in monitoring inventory and inventory control. Quality. Dependability. Customer Focus. Adaptability.
希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。