Complex Senior Catering Sales Manager - Casa Marina Key West, A Curio Collection

The ideal candidate will have previous wedding sales experience. Both Delphi and OnQ experience is highly preferred. As Senior Catering Sales Manager, you will lead wedding and social event sales by generating new business, qualifying leads, and closing high‑value events through proposals and contract negotiation. You will serve as the primary sales contact through contract execution, then transition events to the Events team for delivery. This position may support and act on behalf of the Director of Catering and Events as needed. Specifically, your essential functions will be to perform the following tasks to the highest standards. To organize, plan and prioritize your duties by developing plans and goals. Timely communication to internal and external clients via telephone, email, written documents or in person. Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations. Demonstrate knowledge of job systems, products, systems, and processes. Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. Selling and influencing both internal and external clients. Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution. Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed. Participate in customer site inspections and assist with the sales process as necessary. Other duties as necessary based on business needs. Minimum Years of Experience: two (2) years Hospitality related experience at manager level. Experience in supervision or management of 1-3 people. Knowledge of the hotel property management systems (Delphi.fdc). Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE). Quality. Dependability. Customer Focus. Adaptability.