F&B Sales Manager

The Food & Beverage Sales Manager handles the business of each Food & Beverage outlets in house. He / she implements all sales activities and maximizes business opportunities in his / her specific area of responsibility, under the general guidance and supervision of the Director of Food & Beverage / Food & Beverage Manager and in coordination with the Director of Operations. This role builds and maintains a quality database to broaden market reach and generate customer loyalty, creating awareness and build restaurants’ reputation in the local market. As the Food & Beverage Sales Manager, you will be responsible for performing the following tasks to the highest standards. Implement all sales action plans related to the respective market with supervision under the Director of F&B / F&B Manager. Ensure that the invoicing effectively corresponds to all services agreed upon and rendered. Maximize F&B revenue through each upselling opportunity whenever possible. Promote the hotel as often as possible through entertaining, conducting site inspections, and presentations of the hotel, etc. Pay visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts. Organize regular visits in accordance to a predetermined plan and maintain good relationship with customers. Meet and accompany any top key accounts, VIP guests upon arrival to ensure satisfaction. Provide after-sales service and in particular, ensure that all guests’ complaints are taken seriously and discussed with the respective departments if necessary. Keep well informed on the operations of all outlets especially in key departments. Keep a record on former, existing, potential F&B guests and make a profile of them by using the guest database tool. Prepare a tentative monthly schedule to record all sales and other related actives for the preceding month. Approach guests in each F&B outlet and executive lounge on a daily basis, specifically targeting certain guests. Collect guest feedback and organize coordination meeting with the F&B team for sharing and improvement purpose on a weekly basis or whenever necessary. Obtain and familiarize with all market information by using the competitor awareness tool, especially for key F&B competitors’ production and related promotions, reporting to the Director of F&B / F&B Manager in a timely manner. Maintain a high level of exposure for the hotel in major market areas through sales calls or joint sales calls, fax, and written communications. Record all daily sales calls. Submit production reports on your list of accounts on a monthly basis. Carry out any other reasonable duties and responsibilities as assigned. A Food & Beverage Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. College or related degree. Minimum 1 year of experience in a related field. Proficient in English to meet business needs.