Job Description
The Server Assistant maintains an organized dining room environment and clean stations and equipment which will be used to assist the servers in addressing guests’ needs and requests. The incumbent should be able to anticipate guests' needs and address them accordingly in order to provide guests with a delightful experience. The Server Assistant reports directly to the Food and Beverage Manager. Checks assigned station before, during and after shift for proper set up and cleanliness. Responsible for the completion of designated side work checklists (both opening and closing). Bus tables and re-sets tables for the next guest. Pick-up clean linen for service and drop-off soiled linen for washing to determined area. Ensure stewarding breakdown station is tidy and plates/glass/silverware are separated. Provide excellent service at all time to all of our guests. Assist guests courteously and efficiently. Keep chairs and banquet area clean and clear of debris. Respond to guest requests in a timely manner. Set up side station with sugar bowls, water pitches, bread and butter etc. established in the side work sheet. Ensure that all silver is polished and spotless. Follow the cleaning program for the restaurant established in the side work sheet. Up keep and clear tables between courses throughout the meal. Delivery of food from kitchen to guest's tables, including tray service. Assist in setting up tables according to floor plan. Anticipate guest needs, as to where guests will never have to ask for anything. Attend all food and beverage training classes when requested to. Responsible for keeping the dining room floors free of debris and spilled liquids. Responsible for resetting all tables to our standard throughout the shift. Following the posted opening and closing duties and side work sheet. Attend daily pre meal/communication meeting. Attend monthly department meeting. Assist with other work related duties if required by management. Quality. Dependability. Customer Focus. Adaptability.
希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。