Banquet Operation Manager

A Banquet Operation Manager is responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience while optimising sales, evaluating performance, and ensuring staffing levels meet demand. As a Banquet Operation Manager, you are responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience. A Banquet Operation Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. A Banquet Manager will also be required to optimise sales and ensure staffing levels meet demand. Specifically, you will be responsible for performing the following tasks to the highest standards. Manage all Banquets/Events. Maintain exceptional levels of customer service. Evaluate guest satisfaction levels with a focus on continuous improvement. Propose ideas to build the range and quality of Conference and Banqueting operations. Optimise sales and contain costs, identifying any areas for action. Maintain good communication and work relationships in all hotel areas and with external customers and suppliers. Ensure staffing levels meet business demands. Ensure training is carried out on an ongoing basis. Ensure communication meetings are conducted and post-meeting minutes generated. Manage staff performance issues in compliance with company policies and procedures. Recruit, manage, train and develop the Banquet team. Comply with hotel security, fire regulations and all health and safety legislation. Strong knowledge of hotel/leisure/service sector. Record of success in Conference and Banqueting operations, specifically the ability to deliver profit, control costs, and build customer loyalty. Exceptional communication skills. Exceptional leadership skills to create a winning team. Degree or diploma in Hotel Management or equivalent. Passion for delivering exceptional levels of guest service.