Assistant Front Office Manager (m/f/*) at Hilton Berlin

if you are a passionate host, enjoy taking the stage every day with a strong experienced team and providing great service to our guests from all over the world, delivering on our quality promises and creating experiences and lasting memories. Support of the Front Office Manager in the implementation of the company and operational goals. Assumption of Manager on Duty services on behalf of the management and representation of the Front Office Manager in his absence,. Direct communication with the management team and reporting to the front office manager,. Competent, friendly and cordial approach to our guests as well as creative problem solving and independent handling of complaints. Ensuring smooth processes and communication at the reception in compliance with the standards as well as with the other departments of the house,. Onboarding new employees and trainees,. Taking care of our VIP guests,. Carrying out check-in and check-out, as well as room changes and invoicing,. Administrative activities such as duty rostering, vacation planning in cooperation with the front office manager, creation of reports. completed training or studies in the hotel industry,. 1-2 years of professional experience in a similar position in the upscale hotel industry,. You have strong communication skills and a confident and positive appearance,. managerial qualities in terms of personnel management and guest handling,. A structured, purposeful and goal-oriented way of working distinguishes you,. Organizational and teamwork skills as well as self-motivation, loyalty and discretion are not foreign words to you,. Fluent in German and English as well as the use of common computer programs is no problem for you. Promoting teamwork and cohesion among employees,. Work clothes are provided and cleaned,.