Job Description
The Housekeeping Associate supports the overall cleanliness, organization, and guest satisfaction of the hotel by performing room attendant duties, laundry operations, public area cleaning, and houseperson responsibilities. This role ensures all guest rooms, suites, hallways, public spaces, and service areas meet Hilton Garden Inn (HGI) and Homewood Suites (HWS) brand standards. The Housekeeping Associate will be trained and utilized in multiple faucets of the housekeeping department, including room attendant, laundry services, public spaces, and houseperson. Management may assign or reassign duties and responsibilities at any time including working at either the Hilton Garden Inn and Homewood Suites as well as varying sections, roles, or combining multiple roles in the same shift. To perform this job successfully, an individual must be able to perform essential duties satisfactorily with or without reasonable accommodation. Clean and service assigned guest rooms or suites, including making beds, vacuuming, dusting, and cleaning bathrooms and kitchens. Empty trash containers and replace liners. Restock guest amenities (soap, towels, paper products, etc.) Remove and properly return guest trays, dishes, and silverware. Maintain linen closets and supply areas in a clean, organized manner. Ensure guest laundry and dry-cleaning orders are processed promptly. Report maintenance issues or unusual room conditions to leadership immediately. Respond to guest requests and complaints with professionalism and escalate when needed. Ensure all rooms and suites are secured upon exiting. Sort soiled linen by type and process according to brand and property standards. Wash, dry, fold, and store linen; ensure quality standards are met before returning items to inventory. Organize linen by type and maintain neat storage racks and carts. Formulates washing formula for stained loads and all other laundry products processed through the laundry area including food and beverage items. Communicates any maintenance and upkeep issues to leadership or Engineering. Suggests methods for increasing laundry efficiency. Handles chemicals and equipment as trained and according to SDS guidelines. Collect soiled linen from housekeeping carts and deliver to laundry. Maintain and stock housekeeping carts with supplies and linen. Strip vacant dirty rooms according to assignment logs and front desk updates. Remove trash from living areas, bathrooms, and refrigerators. Remove sheets, pillowcases, and used towels; leave mattress pads and pillow protectors unless soiled. Follow safety and security protocols when entering rooms. Transport clean linen to floor storage rooms and replenish PAR levels. Remove trash and soiled linen from pool areas, public spaces, and service areas. Clean public areas including lobbies, restrooms, offices, and hallways. Assist with deep cleaning tasks such as carpet shampooing, window cleaning, and high-dusting. Run items to guests or assist housekeepers as needed. Complete assigned tasks from supervisors, managers, or the front desk. Follow all room‑status procedures. Wear proper uniform and name badge; follow appearance guidelines. Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience. Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems. Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction. Be in proper uniform, name badge and follow appearance guidelines. Follows proper key control procedure for issued keys. Remains aware of all potential security problems and reports them to supervisor/manager. Reports any suspicious or unusual situations encountered while performing duties to supervisor/manager. Maintain knowledge of property layout, amenities, and emergency procedures. REQUIRED SKILLS AND ABILITIES . Strong communication, interpersonal skills and a positive attitude. Able to work well independently and as part of a team. High attention to detail and commitment to guest satisfaction. Adhere to the policies and procedures of the company. Be knowledgeable about your property's layout, facilities and services so that you can answer questions from guests. Able to clearly communicate to Associates, guests, vendors, Corporate Executives. All associates must realize this and be aware that at times it may be necessary to move an associate from their preferred shift as business demands. Benefits .
