Front Office Manager

Oversee the Front Office operation to maintain high standards. Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement. Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme. Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities. Set departmental objectives, work schedules, policies, and procedures. Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork. Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices. Maintain good communication and working relationships with all hotel departments. Monitor staffing levels to meet cover business demands. Manage staff performance issues in compliance with company policies and procedures. Recruit, manage, train and develop the Front Office team. Comply with hotel security, fire regulations and all health and safety legislation. Assist with other departments, as necessary. Forbes experience required . Experience in a Luxury or Upper Upscale hotel environment is highly preferred, with a strong understanding of elevated guest service standards. A minimum of 2 years of Front Office supervisory experience in the hotel industry. High level of IT proficiency. Good level of commercial awareness and sales capabilities. Experience of managing people and developing people. Previous experience of managing a department. Excellent leadership, interpersonal and communication skills. Commitment to delivering a high level of guest experience. Ability to work under pressure. Demonstrates flexibility and the ability to respond effectively to varying operational and guest needs. Ability to work on your own and as part of a team. Victoria Station (8 Mins Walk). Waterloo Station (10 Mins Walk).