Quality Supervisor

A Quality Supervisor is responsible for inspecting designated guest rooms and/or public areas in the hotel's continuing effort to deliver outstanding guest service and financial profitability. As a Quality Supervisor you will be responsible inspecting designated guest rooms and/or public areas in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Inspect rooms, verify and report status and/or discrepancies of rooms and enter into property management system (as needed). Complete work orders, as needed - Perform Room Attendant and/or House person duties, as needed. Assist in training Room Attendants, as needed. Quality Supervisors serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. Previous experience in a hospitality supervisory role. A successful track record of supervising a team. Strong organizational and analytic skills. An attention to details. Strong communication skills. A passion for delivering exceptional levels of guest service. Proficiency, preferred, with computers and computer programs, including Microsoft Office. Specifically, you will be responsible for performing the following tasks to the highest standards. Respond to special guest requests in a timely, friendly and efficient manner. Fluent in English.