Night Supervisor

A Night Supervisor supervises night-hour assistance to Guests to contribute to an overall exceptional experience from check-in through check-out. As Night Supervisor, you will supervise night-hour assistance to Guests to contribute to an overall exceptional experience from check-in through check-out. A Night Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards. Act in accordance with all security and emergency procedures and manage the instigation of these, as required. Ensure that all Guest complaints are managed, recorded and resolved promptly. Support the Night Auditor with all Front Desk and accounting related duties. Produce nightly reports, as required. Inform Departments of special requests, early/late departures, room changes and other Guest requests. Maintain good communication and work relationships in all hotel areas. Act in accordance with fire, health and safety regulations and follow the correct procedures when required. Serve your role and Team in an environmentally-conscience manner. Night Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. Positive attitude and good communication skills. Commitment to delivering a high level of customer service. Flexibility to respond to a range of different work situations. Previous experience supervisory experience. Knowledge of the hospitality industry. High level of IT Proficiency.