Spa Concierge (Full-Time) - Waldorf Astoria Atlanta Buckhead

Shift: Various – must be available to work weekdays, weekends, and holidays. A Spa Concierge serving Hilton brands is always working on behalf of our Guests and working with other Team Members. Specifically, you will be responsible for performing the following tasks to the highest standards. Assist guests and clients in an appropriate and timely manner. Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services. Ensure client experience is proficient including bookings, payments, and consultation cards. Experienced in Microsoft Office Suite, Spa Soft and able to compose and send emails to guests, members and clients. Adhere to cash handling procedures. Interact and communicate effectively with guests, members, team members, and management team. To be an effective salesperson by up-selling with latest departmental incentives. Report accidents, maintenance issues, or other incidents. Ensure compliance with all health and safety regulations. Quality. Dependability. Customer Focus. Adaptability.