Account Executive - Customer Engagement at Hilton Supply Management Germany (m/f/d) - work location Frankfurt / Remote

Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. You will report into the Senior Manager Customer Engagement North & Central Europe (based in Amsterdam) and aims to support business development and account management of all hotel sites helping to drive additional scale and revenue to the Hilton Worldwide Enterprise. Account Management (65%). Visit partner hotels to realize operational savings using HSM’s suppliers. Explore opportunities for new and existing customers. Engage professionally with various hotel stakeholders. Find new customers (leads) and excite them for HSM services. Onboarding new Hotels making sure they are familiar to our suppliers & purchasing software. Performing follow up duties. Review data to determine opportunities & improvements. Develop a strong account plan for each customer. Monitor participation to Hilton Programs to drive scale, savings & revenue. Assisting customers in understanding product needs including the determination of product usage and specifications along with seeking new, alternate or better products. Communicating information regularly to customers, hotel purchasing team members and or other hotel departments as and when needed. Producing pricing benchmarks on customers incumbent suppliers to show value of HSM, including new market trends. Ensuring Hilton Supply Management knowledge is up to date. Next, Data Management (15%). Gather appropriate data or information from all relevant sources, e.g. Salesforce, Records, Files, Databases, BirchStreet, HSM Customer Portal, and Customer Information. Ensure all enquiries within specific areas of responsibility are responded promptly with satisfactory resolution. Maintains departmental systems for filing and procedural documentation including contracts management across all client bases. Assist with onboarding process for new customers including but not limited to eProcurement installation, supplier orientation and kick off meetings. Review the list of Hotels’ purchases and advise the Hotels on the nominated supplier. Work with multiple data streams to evaluate customer accounts. Develop and maintain constructive and cooperative relationships with all internal and external stakeholders/personnel whether in person, digital meetings or via telephone. Communicate with team members providing relevant business information. Resolve challenges when they arise. Collaborate and provide project and general admin support to the Supply Management team, including filing, maintenance of forms and documentation. Provide training and implementation of Birch Street for new properties. Produce ad-hoc Presentations for use in Business Development and Account Management. Ensure hotel, supplier and cross-functional department enquiries are directed to the right location within Supply Management. Attend departmental meetings pertinent to work assignments and topics of analysis. Assist with scheduling of meetings, bookings and conference calls including preparation of associated support materials relevant to Business Development & Account Management. Research and respond to information requests from management. Work with the COE team to arrange for accurate and timely billing to customers. Experience within an account management environment but with the ability to adapt skills and knowledge to apply these to a procurement driven environment. Excellent written and verbal communication skills (in both German & English) including the ability to explain analytical topics to others. Results driven, ambitious and motivated. Experience in a customer support role. Excellent time management skills and the ability to meet targets. Strong interpersonal and relationship building skills. Highly numerate and exceptional attention to detail and accuracy. Ability to work under pressure with a flexible approach to effectively handle multiple demands. Proficient to good level in Excel with the ability to quickly learn new programs as required. Maintain a good understanding of the company and departmental aims, structure and strategy. Make recommendations on issues pertaining to areas of work responsibilities, which may improve operations within the department or reduce costs. Work co-operatively with colleagues in the department to ensure team commitment. Take part in all necessary training offered and be proactive in requesting training to meet personal developmental needs. Maintain good relationships with all divisions and branches of the company and with external suppliers and contractors. Work efficiently to control wastage within the department. Ensure maintenance and security of company property, equipment and stock. Ensure compliance with health and safety in relation to office environment training. Ensure work tasks are completed accurately and promptly that may require working periodic unsociable hours. Able to travel (including overnight stays) to fulfill business requirements, attend departmental meetings and training course as deemed necessary.