Duty Manager

Health Insurance or Private Pension after 6 months of service. As a Duty Manager, specifically, you would be responsible for performing the following tasks to the highest standards. To provide consistent and superior service, and maintain high service standards. Actively seeking verbal feedback from customers on a regular basis. Agreeing and implementing actions to improve customer service. Positively dealing with and learning from customer complaints and comments. Making sure all customer requests and queries are responded to promptly and effectively. Welcoming personally ‘special attention’ and VIP guests. To be fully aware and competent in accident report procedures, maintenance fault reporting procedures, fire policy and procedure, bomb threat procedure, procedure in case of doctor assistance required and First Aid. To have perfect knowledge of company’s Health & Safety Policy, and to act always accordingly. To have thorough knowledge of department Brand Standards. Editing Duty Manager Log daily and distributing it to all related people. Ensuring all comments referring to SALT and Guest Assistance are inserted in guest profile for future reference. Having a detailed knowledge and daily completion of the DM checklist. Ensuring daily follow up on DM reports are done by appropriate department. Reporting any defects and faults to appropriate department and following up on it. To contribute to the overall security of the hotel by reporting any unusual occurrences to security department. Ensuring the shift is reviewed and hand over and briefings are carried out. Maintaining in-depth technical knowledge and skills required for the job. Comply with all Hilton International company policies. Comply with all systems and procedures as laid down by the DO, GM and Hilton International. Act in accordance with fire, health and safety regulations and follow the correct procedures when required.