Laundry Manager (Conrad Singapore Orchard)

The Laundry Manager is responsible for processing all guest clothing and managing in-house linen with outsource contractor. The shift supervisor oversees the daily operations of the department, ensuring that the highest quality is maintained and that adequate in-house linen is supplied to the other departments which receive from laundry company. As the Laundry Manager, you will be responsible for performing the following tasks to the highest standards. Lead, train, and supervise the Laundry and Valet team to ensure high performance and service excellence. Conduct performance reviews and support ongoing team development through continuous training. Manage daily Laundry and Valet operations to meet hotel standards, ensuring quality care for guest garments and staff uniforms. Plan labor schedules, forecast staffing needs, and oversee payroll processing. Develop and manage departmental budgets, including capital expenditure, linen, uniforms, and consumable supplies. Coordinate production schedules to support Housekeeping and Food & Beverage operational requirements. Monitor the full laundry process, including receiving, tagging, cleaning, pressing, and packing of guest and staff garments. Oversee linen and uniform inventory, purchasing, and quality inspections across guestrooms, outlets, and function spaces. Maintain strong collaboration with other hotel departments and external laundry vendors to ensure service quality. Ensure proper maintenance and usage of laundry equipment and chemicals, and coordinate with Engineering for any malfunctions. Implement energy conservation initiatives and continuously improve washing formulas and operational efficiency. Maintain a clean, organized, and safe working environment in the Laundry and Valet department. Handle guest requests and complaints professionally, ensuring prompt resolution and excellent service recovery. Participate in hotel meetings, safety procedures, and emergency response when required. Perform additional duties or projects as assigned by hotel management. Adhere to the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures. Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations. As the Laundry Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. Possess a High School degree. Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience. Good communication, organization and coordination skills. Possess good team spirit. Able to maintain excellent relations with team members. Able to work under great physical and mental pressure. Proficient in Microsoft Word and Excel, preferred. Possess professional knowledge of all areas in the laundry operation such as washing, spotting, starching, dry-cleaning, pressing, clothing materials and laundry machine operation. Knowledge of all linen/fabric.