【Hilton Tokyo】Group Reservation Manager

A Groups Tour Reservation Supervisor will assist in achieving budgeted room nights and occupancy targets as identified in the annual budget and marketing plan for the group tour series. As Groups Tour Reservation Supervisor, you will assist in achieving budgeted room nights and occupancy targets as identified in the annual budget and marketing plan for the group tour series. The Groups Tour Reservation Supervisor will support the coordination and administration of all group tour bookings, as per the group reservations procedure. Specifically, you will be responsible for performing the following tasks to the highest standards. Adhere to the events and group yield policy in order to maximize revenue. Work with Sales and Events Team to maximise corporate and group rates. Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department. Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market. Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts. Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively. Assist in the recruiting, managing, training and developing of the Team. Participate in the organisation of hotel promotional activities. A Groups Tour Reservation Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. Previous experience with administrative tasks in the hotel/leisure sector. Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members. Excellent organisation and planning skills. Accountable and resilient. Flexibility to respond to a range of different work situations. Knowledge of the hotel property management systems. Relevant degree, in a business discipline, from an academic institution.