Room Service Manager

As Room Service Manager, you will lead the In‑Room Dining operation, delivering a refined, seamless dining experience for Guests and Members while optimising sales performance, developing talent, and maintaining rigorous cost control. In this role, you will oversee all aspects of Room Service operations, ensuring exceptional service execution, brand alignment, and commercial effectiveness. Your responsibilities will include performing the following to the highest luxury hospitality standards. Provide clear, inspiring leadership to the Room Service team, driving operational excellence and supporting individual professional growth . Ensure full compliance with all brand standards, service protocols, and quality expectations . Monitor and evaluate guest satisfaction, implementing continuous improvement initiatives to enhance the in‑room dining experience . Stay attuned to culinary and service trends, proactively contributing ideas to elevate the range, presentation, and quality of Food & Beverage offerings . Drive revenue optimisation while maintaining disciplined cost control and identifying opportunities for efficiency . Develop and manage achievable budgets, forecasts, and short‑ and long‑term departmental objectives . Partner closely with the Learning & Development team to ensure structured, ongoing training through comprehensive training calendars . Maintain a robust internal control environment, ensuring full compliance with hotel and company policies and procedures . A Room Service Manager within Hilton brands leads with service excellence, commercial awareness, and a guest‑first mindset, collaborating seamlessly with teams across the hotel. Proven experience in a similar in‑room dining or Food & Beverage leadership role . Strong people management and leadership capabilities . Effective negotiation and influencing skills . A positive, composed, and solution‑focused attitude . Excellent verbal and written communication skills . Ability to perform consistently under pressure in a dynamic environment . Previous experience within the hospitality industry . Experience managing payroll, budgeting, and forecasting processes . Strong commercial awareness and industry knowledge .