Concierge Supervisor - Conrad Nagoya

The Concierge Supervisor monitors all services provided by the Concierge associates and ensure the smooth operation of the Concierge. As the Concierge Supervisor, you will be responsible for performing the following tasks to the highest standards. Follow the procedures on luggage related matters and deputize the Chief Concierge in his / her absence to ensure that operations run smoothly. Assist the Chief Concierge with manpower planning in accordance to requirements. Train all Concierge associates in accordance to hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions. Report all irregularities to the Chief Concierge and seek assistance from the Front Office Manager, Assistant Front Office Manager or Guest Service Manager whenever needed. Ensure proper reception of VIP / Hilton Honors members as well as other customers at the airport for both arrival and departure. Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs. Follow-up on other tasks assigned by your superior. Understand local tourism culture and city profile to provide considerate service to guests. A Concierge Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. At least 1 year in a supervisory level position in Concierge operation. Fluent in English to meet business needs. Good character and ethics. Strictly obey the relevant laws and regulations, internal policies and implementations. Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, a sense of decency, honest and reliable. Have a strong sense of responsibility and learning ability. Hotel management major preferred, but not required. Member of the Golden Key Association preferred.