Sales & Events Coordinator - Embassy Suites by Hilton Aruba Resort

As a Sales & Catering Coordinator you will be responsible for assisting in the sale and receiving catering events in the hotel, serving as an intermediary between the customer and the commercial and operational areas. The Sales & Catering Coordinator is the customer contact at the time this arrives at the hotel with the event, working with the hotel to achieve the set goals. Your essential functions will be to perform the following tasks to the highest standards. Receive groups, catering and events and keep up to date the hotel event output. To organize, plan and prioritize the duties by developing plans and goals. Clean and upkeep the information in the catering system constantly. Draw up contracts for catering and events and negotiate budgets with customers. Make sure rooming lists are in the system, update payment instructions and enter important information relevant to the function. Develop Banquet Event Orders in the system with all pertaining information. Assist with clients and deliver on the client’s expectations. Demonstrate knowledge of job systems, products, booking systems, and processes. Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the client. Ensure high quality service by communicating and assisting others to understand the guest needs. Participate in customer site inspections and assist with the sales process as necessary. Perform monthly catering reports and update closing information, follow up with F&B on banquet checks. Creating and communication of documents including but not limited to BEO's, group resumes, post event reports, menus, diagrams/floor plans. Minimum Years of Experience: Two (2) years guest contact or customer experience. Graduate or MBA in Management, Hospitality or Marketing. Ability to analyze and manage multiple tasks. Ability to solve problems quickly and efficiently. Sense of organization and planning. Good computer skills including Excel, Powerpoint and Word. Proactive approach to meet deadlines and objectives. Knowledge of the hotel property management systems (Delphi.fdc). Quality. Dependability. Customer Focus. Adaptability.