Specialist Travel Agent Inquiry

As a Specialist, Travel Agent Inquiries, you will support the team responsible for booking channel management and negotiations, booking channel optimization and operations, and services including payment and transaction settlement for online and digital third-party channels driving business to Hilton's hotels globally. On the Travel Agent Inquiry team reporting to the Senior Manager, Travel Agent Inquiries you will work on projects including supporting the travel agency and travel partner commission needs of more than 9,000 hotels around the world. Facilitate the commission payment process cycle through researching and resolving inquiries to ensure Hilton accurately pays and bills commissions. Balance customer care calls and emails regarding travel planner commissions. Assist hotel with payment adjustments via the manual adjust form process and resolution of inquiries on behalf of our hotels. How you'll collaborate with others. Provide assistance and analysis to support ongoing account management of key business partners. Support team on projects and meeting production goals. Collaborate across Distribution Services to achieve departmental goals. Assist with monthly reconciliation review and reporting to key business partners. Complete ad-hoc and special projects as needed. One (1) year of customer service experience. Beginner proficiency with Excel (e.g., data entry, formatting, sorting, filtering, and use of simple formulas). Strong written and oral communication skills. AA/AS Associate's Degree or BA/BS Bachelor's Degree. Intermediate proficiency with Microsoft Office Excel (e.g., use of formulas and functions, pivot tables, data validation, and creation of structured spreadsheets for analysis and reporting). Experience with processing or reconciling commissions or other vendor-related payments. Experience in Revenue Management, Sales, Finance, Hospitality Management, or related industry.