Event Coordinator - Signia by Hilton Diplomat Beach Resort

Our ideal candidate has experience in an event services administrative role and hospitality customer service, along with excellent written and verbal communication skills. They are proficient in Microsoft Office, able to quickly learn new software systems, and are highly organized and detail oriented, with the ability to multitask. Strong problem solving skills, teamwork, initiative, and effective time management round out the qualities needed to succeed in this role. As an Coordinator in the Catering and Events department, you will be responsible for assisting and supporting several Catering & Event Managers. Specifically, your essential functions will be to perform the following tasks to the highest standards. To organize, plan and prioritize your duties by developing plans and goals. Timely communication to internal and external clients via telephone, email, written documents or in person. Handling phone calls, e-mails and greeting clients for Catering and Events in a professional, courteous manner. Inputting programs in booking systems, managing VIP guest arrangements, and coordinating site visits. Creating and communication of documents including but not limited to BEOs, group resumes, post event reports, menus, diagrams/floor plans. Working with affiliate groups. Assist with clients and deliver on the client’s expectations. Demonstrate knowledge of job systems, products, booking systems, and processes. Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the client. Ensure high quality service by communicating and assisting others to understand the guest needs. Participate in customer site inspections and assist with the sales process as necessary. Other duties as necessary based on business needs . Minimum Years of Experience: one (1) year guest contact or customer experience. Knowledge of the hotel property management systems (Delphi.fdc). Quality. Dependability. Customer Focus. Adaptability.