Communications Operator - Conrad Washington DC

As a Communications Operator, you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner. Provide information and demonstrate knowledge of all hotel facilities and services. Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations. Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling. Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc. Shift: Various – must be available to weekdays, weekends, and holidays. Specifically, you would be responsible for performing the following tasks to the highest standards. You must be comfortable with a schedule and hours that may vary from week to week. Quality. Dependability. Customer Focus. Adaptability. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more).