Housekeeping Supervisor - Caribe Hilton

Ideal candidate will have at least 1 year of Housekeeping Supervisor and Customer Service experience in a luxury hospitality environment and will be able to communicate in Spanish and English and understand the languages. As a Housekeeping Supervisor, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. A Housekeeping Supervisor will also be required to assist the Housekeeping Managers and monitor standards. Assist with overseeing housekeeping operations. Operate within departmental budgets through effective stock and cost controls and well managed schedules. Support departmental targets and objectives, work assignments, budgets, and policies and procedures. Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork. Ensure staff have the required tools and supplies to perform their duties. Perform room inspections. Provide coaching, counseling, training and feedback to the housekeeping staff. Ensure team members have an up-to-date knowledge of all room categories and amenities. Assist the Director of Housekeeping to maintain good communication and work relationships in all hotel areas, with guests and other departments and with external customers and suppliers. Ensure staffing levels cover business demands. Ensure ongoing training to support Assistant Director of Housekeeping. Ensure communication meetings are conducted and post-meeting minutes generated. Assist other departments wherever necessary. An Housekeeping Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. High level of commercial awareness and cost control capabilities. Specifically, you will be responsible for performing the following tasks to the highest standards. Manage staff performance issues in compliance with company policies and procedures. Excellent leadership, interpersonal and communication skills. Committed to delivering high levels of customer service. Ability to work under pressure. High level of IT proficiency. Flexibility to respond to a range of different work situations. Familiar with Property Management Systems.