Leisure Attendant

A Leisure Attendant is responsible for delivering outstanding levels of cleanliness, safety, and member satisfaction in the Club. Ensure a high standard of tidiness and cleanliness in all areas of the Club. Complete and record all relevant quality and safety checks in line with company procedures. Maintain a safe and secure environment for yourself, guests, and colleagues. Proactively acknowledge members, anticipate their needs, and action requests in a friendly and efficient manner. Ensure member access to towels and consumables is uninterrupted. Working Relations and Communications. Provides direct support to Club Manager, and the Health Club team. Interacts and communicates effectively with all members of the Health Club & team, Guests, peer group. Establish effective communication practices and channels. Contribute to and review the club promotions plan. Maintain an awareness of consumer trends and competitor activity. Optimise income through the promotion of additional service propositions. Organise yourself and your work to ensure you can deliver excellent customer service and that required checks are completed in a timely manner. Complete and record relevant quality/safety checks in line with company procedures. Clean/prepare and review the club public areas and any 'back of house' areas allocated to the defined standard. Maintain a safe and secure environment for yourself, guests and colleagues. Minimise utility consumption and waste at all times. Support club reception /operations when required. Ensure your activity always considers the health and safety of members and colleagues and that appropriate warning signs are visible where you are working. Adhere to company policies relating to Health & Safety at work. Be proactive in ensuring all members are acknowledged in a timely and appropriate manner. Deal with any member problems effectively and refer any which you cannot resolve to your supervisor. Demonstrate an awareness of customer priorities and anticipate needs. Action all guest requests in a friendly, efficient manner. Ensure your behaviour respects the perspective, privacy, safety and security of club members and your colleagues. Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements. Always deliver your 'fair share' in team task elements of the role and support colleagues whose workload may temporarily exceed your own. Excellent team-working skills. High levels of product standard and process knowledge with low levels of re-visits following audit checks. An ability to use workplace tools provided. Experience working as part of a team. First Aid at Work certification. Personal Development programmes designed to support you at every step of your career. ESSENTIAL DUTIES & RESPONSIBILITIES. Operational. Teamwork. Excellent communication skills.