Complex Reservations Coordinator - Signia by Hilton and Waldorf Astoria Orlando

Ideal candidate would be someone who has previous hospitality experience in reservations, front desk or group housing, is detail oriented and has excellent communication and multitasking skills. Microsoft Office, OnQ and R&I experience is highly preferred. Creating and Managing group room block, building new SRPs in ONQ and R&I. Monitor group blocks, ensure cut off dates are met, monitor groups performance, process rooming list using passkey. Answer all transient and group reservations calls and emails in a professional and friendly manner. Promptly provides accurate information regarding availability of accommodations and other requested information. Work closely with hotel all necessary departments. Confirm guest reservations for individuals via telephone and email. Handle all 3rd party reservations request. Quality. Dependability. Customer Focus. Adaptability.