Front Office Associate

A Front Office Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards. A Front Office Associate assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. As Front Office Associate, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. Assist the Front Office Manager with daily Front Office operations. Provide prompt service and actively seek opportunities to drive Guest satisfaction. Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments. Manage, resolve or escalate any and all Guest complaints quickly. Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events. Advise team of any special events or VIP Guests in the hotel for events or for general accommodations. Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule. Attend all Front Office meetings. Act in accordance with fire, health and safety regulations and follow the correct procedures when required. Serve your role and Team in an environmentally-conscience manner. Front Office Coordinators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. Previous customer service experience within the hotel/leisure/retail sector. Excellent interpersonal and communication skills. Commitment to delivering a high level of customer service. Ability to work under pressure. Flexibility to respond to a variety of work situations. High level of IT proficiency.