Banquet Supervisor - (Pre-Opening) Waldorf Astoria Kuala Lumpur

Are you a hospitality professional with a passion for orchestrating seamless events and inspiring teams to deliver service excellence? As Banquet Supervisor, you will support the planning and execution of events, ensuring flawless coordination and refined presentation. As the Banquet Supervisor, you will be responsible for performing the following tasks to the highest standards. Support the Banquet management team in planning, organizing, and supervising daily banquet operations. Coordinate event setup requirements according to Banquet Event Orders (BEOs). Ensure quality and timely service delivery of food and beverage during events. Maintain strong operational presence during functions to engage with clients and guests. Handle guest feedback, complaints, and special requests with professionalism and discretion. Coordinate closely with culinary, conference services, and catering teams to ensure seamless event execution. Ensure banquet areas are properly prepared, clean, and compliant with luxury service standards. Leadership & Culture. Supervise, train, and motivate banquet team members to deliver exceptional service standards. Conduct pre-event briefings to communicate function details, service priorities, and guest expectations. Support coaching, and performance development of banquet associates. Foster teamwork, engagement, and a positive working environment. Provide recognition and guidance to maintain high morale and productivity. Administration. Maintain accurate operational records including billing, event reports, attendance, and shift documentation. Support implementation of SOPs, training manuals, and banquet service procedures. Participate in resume meetings, and operational planning sessions. Financial & Cost Control. Support labor cost control through effective resource allocation. Promote upselling opportunities to enhance guest experience and financial results. Ensure compliance with financial policies, billing procedures, and cost management initiatives. Guest & Team Experience. Deliver anticipatory and personalized service aligned with Waldorf Astoria luxury standards. Build strong relationships with event organizers, group contacts, and VIP guests. Ensure special occasions and high-profile events are executed with attention to detail. Support team wellbeing and contribute to a collaborative workplace culture. Ensure compliance with hygiene, sanitation, food safety, and fire & life safety regulations. Monitor banquet facilities and equipment condition and report maintenance needs. Promote responsible alcohol service practices during events. Support emergency response procedures and risk management protocols. Communication & Collaboration. Maintain effective communication with all hotel departments to ensure seamless event delivery. Attend operational meetings and coordinate closely with senior F&B leadership. Work harmoniously and professionally with colleagues, supervisors, and clients. Support off-site event coordination when required. Support sustainability initiatives and cost-control practices. Stay informed of industry trends and service innovations in banquet operations. Contribute to pre-opening activities including training, recruitment, and operational setup. Undertake additional responsibilities as assigned by management. An Banquet Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. Strong leadership skills with experience in banquet or large-scale event operations. Ability to manage guest expectations and resolve concerns professionally. Flexibility to work varied schedules including evenings, weekends, and public holidays. Strong financial awareness and ability to support cost control initiatives. Knowledge of banquet service standards, event coordination, and food & beverage operations. Excellent communication, organisational, and team development skills.